Frequently Asked Questions

Picture a fine restaurant. Would a Michelin-star chef start with a half-cooked meal from another kitchen? Likely not. That's how we see it at Total Care Websites. While we'd be thrilled to take the reins of your existing site, it'd fall under our custom software development branch at Elegant Software Solutions, not Total Care Websites. We need to make sure that all the code we work with falls in line with our superior standards, architecture, and patterns to ensure we can offer you a Michelin-star experience in website service and quality.

Oh, just the usual - hosting, maintenance, unlimited updates, all served on a silver platter with a side of sheer joy and satisfaction. No biggie.

When it comes to building your new site, we channel our inner superheroes, aiming to launch your website faster than a speeding bullet - within 30 days, to be precise. If we can't deliver your website in a month, we refund the setup fee (if you request it). We're like the superheroes of web development, but with more caffeine and less spandex.

Consider it your golden ticket to the magic that is a brand new website. The setup fee is really a one-time investment towards the time, effort, and pixie dust that we sprinkle while building your new site.

Our customer service is like having a dedicated butler for your website. We offer unlimited, U.S.-based customer service, providing access to our team of real-life, coffee-loving developers ready to answer your questions, troubleshoot technical issues, or simply chat about the latest web trends. Basically, we're like your website's BFF - always there when you need us.

Well, as long as you don't turn into the next Bank of America overnight, yes! Our Fair Usage Policy is designed to fit 99% of our small business customers. But if your business starts eclipsing the financial titans, we'll find a solution that caters to your new fame. No autographs, please!

Even if you have to cancel, your website stays snug and secure with us. We're here to pause and resume our services as it suits your needs. Consider us the patient, supportive sidekick to your business' superhero journey.

Not right off the bat! Initially, you don't have access to the source code. But fret not! You're free to buy the source code whenever you want for $4,999. Now here's a delightful part: for each year you're a Total Care Websites customer, we trim $1,000 off that purchase price. So by your 5th year, the source code is all yours without any extra cost! Just keep in mind that the monthly fee for hosting and updates will still be part of the deal.

Yes! It will be professionally managed and maintained by our experienced team of experts, with a dedicated account manager who will be with you every step of the way.

Sure thing! Shopify has stronger export muscles than a professional weightlifter and we'd be more than happy to show you how to flex them!

We're all about making it easy. Whether you're an email enthusiast, a fan of a good old-fashioned phone call, or a devotee of Zoom meetings, we're ready to connect in a way that suits you best. Want more specifics? Head on over to our Support page.

While we're usually quicker than a barista making a cappuccino, it depends on the size of the order. Minor changes? Expect them done within a business day. Major updates? It's more of a 'made-to-order' situation.

Selling products online? You're in ECommerce territory. Running a service with monthly payments? Subscriptions is your match. Neither of those? You're all about Marketing.

Absolutely! Our Subscriptions plan loves supporting great causes. You can accept recurring donations, one-time donations, set specific amounts, or let the donors choose. Spread the love!