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Q:
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What makes the Total Care Websites flat monthly fees a better value than a one-time development fee?
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A:
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There are many reasons why this new model provides unprecedented ROI for small businesses. For a long time, very high quality websites and services were
beyond the reach of small businesses due to costs. The Total Care Websites reduces those costs substantially and allows small businesses to spread
them out over time providing a very viable cash flow situation without getting locked into contracts. Most importantly, you get an entire team of highly experienced software developers
standing behind you and your website at unprecedented prices. Without question, the biggest value to Total Care Websites is having our team of developers working
on the Total Care Websites systems, providing services and functionality to all of our clients which are normally charged on an hourly basis.
The blended market rate in Atlanta for our type of consulting and development services is approximately $140 per hour.
Under traditional billing and costing methods, not one of the websites produced by the Total Care Websites service would cost less than $6,500. The Total Care Websites
service is an unprecedented and extraordinary value for small business!
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Q:
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How many changes can I really request a month?
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A:
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You really can request as many as you like. Having a guest Pastor at your church? Let's get it on the site! Changing a menu item? Let's get it up to date! Having a special? Your site visitors want to know about it!
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Q:
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Can I request any change?
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A:
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We use something called "skins" to get you online with a sharp and professional website in a short amount of time and small investment (our own- we'll so confident you'll be happy with our services we're willing to make this investment to keep you on as a long term customer). Within the confines of
each skin, we'll change anything you like; there are a lot of skins to choose from and a tremendous amount of customization available in each. Graphics, layout, colors, styles, are all fair game. If you would like to have a custom skin written for you, ESS can accomplish that as a regular development
project.
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Q:
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Will you enter the manufacturers, categories, and products for my e-Commerce site.
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A:
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Total Care Websites does not include data entry services. You are responsible for entering individual store data such as products. We will, however, import bulk data for you
to make it very easy! We'll provide an Excel spreadsheet that you'll fill out. You'll also provide us with images of your products. With those two things, we can easily import data for you!
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Q:
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Will you manage the orders and such in my e-Commerce site?
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A:
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No, we do not manage your store. We do provide training and you can call us at anytime if you need help with anything!!!
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Q:
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How will I learn to use my new online store?
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A:
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When we're finished building your e-Commerce site, we'll provide 4 hours of one-on-one training with you and your team here at our Elegant Software Solutions training center.
If that's isn't enough, we hold a group training session for our e-Commerce customers at our training center each month. Still not enough? Call us at any time
for help with your store! Your success is our success! We want you to win!
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Q:
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The functionality of the e-Commerce plan is vast! I still, however, have some special needs to run my online business. How can this be accomplished with Total Care Websites?
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A:
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Total Care is a business unit of ESS, Elegant Software Solutions, LLC. We are a premiere software development firm and can handle all of your needs. We've built projects as small as humane society pet adoption web sites to projects as large as the Colorado state lottery system. See our main consulting
website here.
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Q:
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What if I outgrow Total Care?
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A:
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Total Care is a business unit of ESS, Elegant Software Solutions, LLC. We are a premiere software development firm and can handle all of your needs. We've built projects as small as humane society pet adoption web sites to projects as large as the Colorado state lottery system. See our main consulting website here.
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Q:
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Do you provide other technical services for my small business?
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A:
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Yes. Please discuss your needs with your account manager. We're happy to help you in every way we can.
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Q:
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Where is my site hosted?
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A:
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Elegant Software Solutions' servers are hosted with Server Intellect at the world famous InfoMart telecom hotel. See more information about our datacenter here.
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Q:
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I don't have a domain or URL like "www.google.com". Is this included in the Total Care package?
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A:
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No problem! We'll research candidate names, and register your choice for you. As long as the domain is available at non premium rates with our Registrar, we'll even pay for it for you! And if you ever decide to move to a different vendor, you still own your domain name.
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Q:
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Can't I just make my own website using Google tools or Microsoft Live?
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A:
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Absolutely. And for about $10 a month. However, the Total Care sites will have a much sharper, professional look, and most importantly, we'll also do all of the work for you! You do the work with Google, GoDaddy, and Microsoft Live, whereas Total Care simply does it all for you. Total Care websites
give you a competitive online presence without having to take time away from your busy schedule and without large expenditures.
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Q:
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If there is no contract, can't I just sign up and then take my site somewhere else before the end of the month?
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A:
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After you have been a Total Care Websites customer for 12 months, you may elect to export your code and database. See more info here.
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Q:
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You really don't have a limit on the number of pages I can have on my website?
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A:
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We sure don't. If you have the content, we'll get it online in a sleek and professional manner.
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Q:
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Where are the hidden fees?
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A:
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No hidden fees! When you win, we win.
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Q:
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Why would you pay for my domain name as an active customer?
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A:
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Because it's only about $10 a year. We're happy to do it for you.
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Q:
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I have a site that another company built and I need a hosting provider. Can I host with you?
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A:
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Elegant Software Solutions is not a hosting company and we do not host third party solutions. Total Care Websites is a service offering for our small businesses clients to quickly and affordably establish premium quality websites. We host the websites we build for our clients.
If you have a system built by internal or third party resources and just need help finding the best way to host it, we will be happy to assist you by evaluating your short and long term needs and will make a professional recommendation to you to best fit those needs.
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Q:
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What about security patches and maintenance?
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A:
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We take care of all that for you. The technicians at ESS are Microsoft experts. Our developers at ESS know their stuff.
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